Privacy Policy

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This Privacy Policy should be considered and read in conjunction with the Terms & Conditions for the Ashwell Rogers’ website (see below).

Ashwell Rogers takes the privacy of its users seriously. To provide you with personalised access to this website and to be able to offer you the services set out below, it is necessary for Ashwell Rogers to hold and process information that may be personal to you (“personal information”). Ashwell Rogers will use all reasonable care in keeping your personal information secure and will take all reasonable measures to prevent any unauthorised access to such information, any unlawful use or accidental loss or destruction of such information.

If you have any requests concerning your personal information or any queries with regard to these practices please contact our Privacy Officer by e-mail at solutions@ashwellrogers.com

Ashwell Rogers collects personal information from you every time you e-mail us your details.

Ashwell Rogers also collects information automatically about your visit to this website.

We process personal information collected via this website and your emails for the purposes of providing a personalised service and administering your accounts.

The Ashwell Rogers website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Ashwell Rogers will not sell, rent, share, trade or disclose any personal information we keep about you to any third parties, except any suppliers we engage to provide services which involve processing data on our behalf.

Notwithstanding the above, we reserve the right to disclose personal information to the police, regulating authorities or as required by law and in the event of a sale of our business (or part thereof) to affect a sale of your personal information in connection with such business sale.

This website contains hypertext links to other sites. Ashwell Rogers is not responsible for the privacy practices of such website operators. This website contains monitored emails. Users are advised that information posted to these areas becomes public information and caution should be used in posting any information to such areas.

The Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us you acknowledge and agree to our processing of personal information in this way. In addition, we may transfer your personal information for internal business purposes to locations outside the European Economic Area, some of which do not have data protection laws. Nonetheless, Ashwell Rogers will at all times treat your personal information in accordance with any applicable Data Protection laws and this Privacy Policy.

Please note that access to and the use of this website is subject to the following terms and conditions. By using this website Users are agreeing to be bound by such terms and conditions. Users returning to this website are advised to check these terms and conditions as Ashwell Rogers reserves the right to change them from time to time without notice.

The use of the term “partner” on this website or other communication from Ashwell Rogers may refer to an individual member of Ashwell Rogers LLP.  A full list of the names of the Members of Ashwell Rogers LLP is available on request.

Users of this website may copy any material from this website for the purpose of communicating details about Ashwell Rogers and its business activities but for no other purpose and shall not republish, store or reproduce any such material for the benefit of any third party or its business activities, including without limitation (a) use for advertising, brochures, editorial publications and (b) incorporating into or storing in any other website or in any electronic retrieval system, without the prior written consent of Ashwell Rogers. Except as expressly provided, nothing in this website shall be construed as conferring any licence or right under any copyright of Ashwell Rogers.

Ashwell Rogers shall not be liable for any costs, losses, expenses or damages whether direct or indirect, special, incidental or consequential damages (including loss of profits, business revenue or goodwill) arising from the use or access of or inability to use or access, interruption or availability of this website (including any third party linked website) its operation or transmission, computer viruses, loss of data, reliance on material contained on this website (including any third party linked website) or otherwise in respect of its use.

In addition, Ashwell Rogers shall not be liable for any third party content submitted or accessed from this website (including material submitted by users) and accordingly, any opinions, advice, statements, services, offers or other information submitted by users, are those of the respective authors and any reference on this website to any persons, products, websites or services does not constitute or imply their  endorsement or recommendation by Ashwell Rogers, its employees, agents or sub-contractors.

This website is provided on an “as is” and “as available” basis and Ashwell Rogers makes no representations or warranties generally about the information included on this website or any linked third party websites. All reasonable efforts have been made to ensure that descriptions, dimensions, references to condition, necessary permissions for use, occupation and other details given are accurate, however there may be inadvertent inaccuracies, omissions or errors and it is recommended that Users satisfy themselves by inspection or otherwise as to their correctness. Any decisions based on the information contained on this website (including any linked third party websites) are the sole responsibility of the user. Ashwell Rogers reserves the right to make modifications to the material on this website without prior notice.

Users agree to use this website only for lawful purposes and are prohibited from posting on this website any unlawful, harmful, abusive, threatening, harassing or defamatory material of any kind.

Ashwell Rogers will use reasonable endeavours to keep secure all information which Users input on this website (including any linked third party websites) although it cannot fully guarantee such security as the Internet is not a secure medium of communication. Ashwell Rogers is not, and will not be, responsible for any damages the User may suffer as a result of the loss of confidentiality of any such information.

The terms and conditions of use of this website shall be governed by and construed in accordance with the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute relating to these terms and conditions or the use of this website.

In the event of a complaint being made Ashwell Rogers will adopt the following procedures:

  1. Roger Dunlop, Partner, will deal with the complaint. Contact should be made through any of the following:

 

Email:                    roger@ashwellrogers.com

Address:              21 Ganton Street, London, W1F 9BN

Telephone:         0207 292 9000

 

  1. If the initial complaint is verbal it should be followed up in writing to Ashwell Rogers.

 

  1. A written complaint will be responded to by Roger Dunlop in writing within fourteen days with his understanding of the complaint. The complainant will be invited to make further comments.

 

  1. Within twenty eight days of receipt of the complainant’s written complaint or its further comments whichever is later, Roger Dunlop will write to the complainant with the outcome of his investigation into the complaint and will inform the complainant what actions will be taken.

 

  1. If the complaint is made by a Consumer and the complainant remains dissatisfied with any aspect of the internal handling of the complaint, then application may be made to the Ombudsman Services: Property detailed below:

Ombudsman Service: Property
PO Box 1021
Warrington WA4 9FE
T: 0330 440 1634 or 01925 530270
F: 0330 440 1635 or 01925 530271
E: enquiries@os-property.org
W: www.os-property.org

  1. If the complainant is a Business and is dissatisfied with any aspect of the handling of the complaint then the complainant can refer the complaint to the Arbitration Procedure for Surveying Disputes if it falls within the scope of the Scheme. Details of the scheme operated by the Chartered Institute of Arbitrators may be obtained from:

Arbitration Procedure for Surveying Disputes

IDRS Limited
70 Fleet Street
London
EC4Y 1EU
T: 020 7520 3800
F: 0845 1308 117
E: info@idrs.ltd.uk
W: www.idrs.ltd.uk

  1. If the complainant remains unhappy about the way in which the complaint is being handled the complainant should contact the RICS Regulation team:

RICS Regulation
Surveyor Court
Westwood Way
Coventry
CV4 8JE
T: 020 7695 1670
E: regulation@rics.org

Policy Statement

Ashwell Rogers is committed to the prevention, detection and elimination of all forms of corrupt business practice. The principals of Ashwell Rogers do not tolerate any form of bribery or corruption and will strive to ensure that Ashwell Rogers fully meets its obligations under the Bribery Act 2010 and that it carries out its business fairly, honestly and openly.

Purpose

Ashwell Roger’s anti-bribery and corruption policy sets out the framework for the prevention, detection and elimination of all forms of corrupt practice in the conduct of its business, to the benefit of maintaining its good reputation and its client and business partner confidence.

Scope

The Policy applies to all Ashwell Rogers’ principals and staff including those permanently employed by Ashwell Rogers, temporary agency staff and consultants. Ashwell Rogers also expects its business partners, especially those introducing business to Ashwell Rogers, to promote and follow its policy or equivalent policies of their own. Ashwell Rogers will not do business with third parties which fail to conduct business in a manner which is consistent with its anti-bribery and corruption policy.

 

Training & Guidance

The principals of Ashwell Rogers are committed to allocating adequate resources to the provision of training to ensure that personnel understand their obligations under the Bribery Act, including the potential sanctions for non-compliance.

Breaches of Ashwell Rogers’ anti-bribery and corruption policy will be dealt with under Ashwell Rogers’ disciplinary procedures. In the event of criminal conduct Ashwell Rogers will involve the police or other relevant enforcement agencies.

Corporate Hospitality, Promotional Expenditure & Gifts

All Ashwell Rogers’ principals and staff are aware that they must:

  • only offer or accept gifts and hospitality that are customary and reasonable in terms of value and frequency
  • never offer or accept any gift or hospitality if it may improperly influence a business decision or impair independence or judgement or give the appearance of doing so.

Incident Reporting

Personnel are encouraged to report potential breaches of the Bribery Act or Ashwell Rogers’ anti-bribery and corruption policy to any principal of the practice.

Monitoring & Supervision

Adherence to Ashwell Rogers’ anti-bribery and corruption policy will be monitored regularly internally and any breaches will be reported to the principals.